HP Jetdirect Print Servers > Troubleshooting chart – assess the problem

• HP Jetdirect Print Servers
  • Trademark and Copyright Information
  • Introducing the HP Jetdirect print server
    • Supported print servers
    • Supported network protocols
    • Security protocols
      • SNMP (IP and IPX)
      • HTTPS
      • Authentication
        • EAP/802.1X server-based authentication
        • Wireless print server authentication
      • IPsec/Firewall
    • Supplied manuals
    • HP support
      • HP online support
      • Firmware upgrades
        • Firmware installation tools
      • HP support by phone
    • Product registration
    • Product accessibility
  • HP software solutions summary
    • HP Install Network Printer Wizard (Windows)
      • Requirements
    • HP Jetdirect printer installer for UNIX
    • HP Web Jetadmin
      • System requirements
      • Install HP Web Jetadmin software
        • Verify HP Web Jetadmin installation and provide access
      • Configure and modify a device
      • Remove HP Web Jetadmin software
    • Internet Printer Connection software
      • HP-supplied software
        • HP software system requirements
        • HP software supported proxies
      • Microsoft-supplied software
        • Windows 2000/XP/Server 2003 integrated software
      • Novell-supplied software
    • Mac OS network installation
      • Software tools
      • Use Bonjour (Mac OS X v10.4)
      • Verify network configuration
      • Test the configuration
  • TCP/IP configuration
    • IPv6 configuration
      • IPv6 address introduction
      • IPv6 address configuration
        • Link-local address
        • Stateless addresses
        • Stateful addresses
        • Use DNS
        • Tools and utilities
    • IPv4 configuration
      • Server-based and manual TCP/IP configuration (IPv4)
      • Default IP address (IPv4)
        • Default IP address is not assigned
        • Default IP address is assigned
        • Default IP on wireless and wired print servers
        • Default IPv4 address configuration options
          • Default IPv4 parameter
          • DHCP requests enable/disable
        • Default IPv4 behavior
        • TCP/IP configuration tools
      • Use BOOTP/TFTP (IPv4)
        • Advantages of using BOOTP/TFTP
        • Configure the print server using BOOTP/TFTP on UNIX
          • Systems using network information service (NIS)
          • Configure the BOOTP server
          • Bootptab file entries (IPv4)
          • TFTP configuration file entries (IPv4)
      • Use DHCP (IPv4)
        • UNIX systems
        • Windows systems
          • Windows 2000 server/Server 2003
        • Discontinue DHCP configuration
      • Use RARP (IPv4)
      • Use the arp and ping commands (IPv4)
      • Use Telnet (IPv4)
        • Create a Telnet connection
        • A typical Telnet session
        • Telnet user interface options
          • Telnet command line interface (default)
          • Menu Interface
        • Use Telnet to remove an IP address
      • Move to another network (IPv4)
    • Use the embedded Web server
    • Use the printer control panel
  • Embedded Web server (V.38.xx)
    • Requirements
      • Compatible Web browsers
      • Supported HP Web Jetadmin version
    • View the embedded Web server
      • Operating notes
    • HP Jetdirect Home tab
      • Device tabs
    • Networking tab
      • Wireless
      • TCP/IP Settings
        • Summary tab
        • Network Identification tab
        • TCP/IP(v4) tab
        • TCP/IP(v6) tab
        • Config Precedence tab
        • Advanced tab
      • Network Settings
        • IPX/SPX
        • AppleTalk
        • DLC/LLC
        • SNMP
      • Other Settings
        • Misc. Settings
        • Firmware Upgrade
        • LPD Queues
        • USB Settings
        • Support Info
        • Refresh Rate
      • Select Language
      • Security: Settings
        • Status
        • Wizard
        • Restore Defaults
      • Authorization
        • Admin. Account
          • Printer Password Synchronization
        • Certificates
        • Configure certificates
        • Access Control
      • Mgmt. Protocols
        • Web Mgmt.
        • SNMP
        • SNMP v3
        • Other
      • 802.1X Authentication
      • IPsec/Firewall
      • Network Statistics
      • Protocol Info
      • Configuration Page
    • Other Links
      • ? (Help)
      • Support
  • IPsec/Firewall configuration (V.38.xx)
    • Default Rule example
    • IPsec security associations (SA)
    • HP Jetdirect IPsec/Firewall wizard
      • Limitations to rules, templates and services
      • Step 1: Specify Address Template
        • Create Address Template
      • Step 2: Specify Service Template
        • Create Service Template
        • Manage Services
        • Manage Custom Services
      • Step 3: Specify Action
        • Specify IPsec/Firewall Template
          • Create IPsec Template
            • Identity Authentication
              • Kerberos
              • Kerberos Settings
              • IKEv1 Phase 1 (Authentication)
              • IKEv1 Phase 2 / Quick Mode (IPsec Protocols)
              • Advanced IKE Settings
          • IPsec Protocols (Manual Keys)
            • Manual Keys
      • Rule Summary
    • Configure Windows systems
  • Security features (V.38.xx)
    • Limit access to security features
  • Troubleshoot the HP Jetdirect print server
    • Reset to factory defaults
      • Example: Cold reset using the service menu
    • Disable an HP Jetdirect embedded print server (V.38.xx)
    • General troubleshooting
      • Troubleshooting chart - assess the problem
      • Procedure 1: Verify the printer is on and online
      • Procedure 2: Print an HP Jetdirect configuration page
      • Procedure 3: Resolve printer display error messages
      • Procedure 4: Resolve printer network communication problems
    • Troubleshooting wireless print servers
      • Unable to communicate during initial setup
      • Unable to communicate after initial setup
      • My configured channel does not match the configuration page
      • Unable to use the HP Jetdirect install network printer wizard
      • Improving reception and performance
        • Symptoms
        • Corrective actions
      • Firmware download failure
  • HP Jetdirect configuration pages
    • HP Jetdirect configuration page
      • Status field error messages
      • Configuration page format
      • Configuration page messages
        • HP Jetdirect Configuration/General Information
        • USB printer information
        • 802.11 Wireless settings
        • Security Settings
        • Network Statistics
        • TCP/IP protocol information
          • IPv4 section
          • IPv6 section
        • IPX/SPX protocol information
        • Novell/NetWare parameters
        • AppleTalk protocol information
        • DLC/LLC protocol information
      • Error messages
    • HP Jetdirect Security page
      • Security settings
      • IPsec Error Log
      • Local IP addresses
      • IPsec Statistics
      • IKE Stats
      • IPsec Rules
      • IPsec Security Associations (SA) table
      • Available Network Services
  • Appendix A LPD printing
    • About LPD
    • Requirements for configuring LPD
    • LPD setup overview
      • Step 1. Set up IP parameters
      • Step 2. Set up print queues
      • Step 3. Print a test file
      • LPD on UNIX systems
        • Configure print queues for BSD-based systems
        • Use SAM to configure print queues (HP-UX systems)
        • Print a test file
      • LPD on Windows 2000/Server 2003 systems
        • Install TCP/IP software
        • Configure a network printer for Windows 2000/Server 2003 systems
        • Verify the configuration
      • Print from Windows clients
    • LPD on Windows XP systems
      • Add Windows optional networking components
      • Configure a network LPD printer
        • Add a new LPD printer
        • Create an LPR port for an installed printer
  • Appendix B FTP printing
    • Requirements
    • Print files
    • Use FTP printing
      • FTP connections
        • Control connection
        • Data connection
      • FTP login
      • End the FTP session
      • Commands
    • Example FTP Session
  • Appendix C HP Jetdirect control panel menus (V.38.xx)
    • Graphical control panel menus
    • Classic control panel EIO menus
  • Appendix D Open source licensing statements
    • gSOAP
    • OpenSSL
      • OpenSSL license
      • Original SSLeay license
  • Using accessibility shortcut keys in the Help Viewer
  • Using the HTML Help Viewer

HP Jetdirect Print Servers